Customer Testimonials
It was my first time and Maxx treated me very well. Even he offered me uber and drop off my car after the service. I really recommend them!
I recently purchased a 2024 Ford Escape from Aaron Ford of Poway. The process went quite smoothly, but because it was a used vehicle with very low mileage, we had a few technicalities that came up during the process. I was surprised and pleased when the dealership GM, Vishal, reached out to my husband and I to have us into his office. He wanted to go over the details of the purchase and to make sure we were happy and comfortable with the transaction and purchase of our new vehicle. I typically dread the car buying experience, but I must say ...
I took my Ford Explorer in for a simple oil change, but what followed turned into a complete disaster. While pulling into the service bay, the car was wrecked. Instead of taking responsibility, the dealership avoided addressing the damage and sent my car to an unknown body shop. They only fixed the bare minimum, and when I asked for clarity, they never provided a service ticket or explained what had been repaired or replaced. Since the incident, my car has never been the same. I’m now stuck with a car that has ongoing issues because of this mishandling. The ...
SCAM ALEERT!!! Stay away from this company. After the agreed price for a car I was going to buy. Their asking price BTW. I didn’t haggle or ask for any extras at all. Easiest sale this person has ever had. The salesman came back with his up sell efforts. I said, “Look, I’m not interested in any of these aftermarket products. 4 items that were each about $1500. The salesman then told me they come with the car. It’s already in the price. I was shocked. But, ok giving me some sizzle before the rate came out. I knew ...
Local Guide·49 reviews·13 photos Do not use this dealership sent all documents as requested when I arrive they tell me they will not accept my driver license, that was issued by the California BMV because it's a digital license . They said do you have a picture of your license which would be fraud but the legitimate digital from the DMV isn't good enough... So I could break the law and they will sell me a car but having a legal license prevents me from purchase. Do not waste your time with this joke of a business, well unless ...
Vanessa was great! She took me to my rental and stayed in contact with me! She had impeccable customer service!
They always have available appointments and very friendly personnel. Service is explained before and after completion
I’m so impressed how professional and effortless it was working with Aaron Fords service dept. My new Ford store!!! Thank you Benjamin Woodard for your guidance.
Eduardo Ruiz and Billy is a person who helped me in the process of my vehicle's maintenance and in some other details of the car. He kept me informed at all times of the repair process and he is a very professional person in his work.
They were very accommodating. Great service and helpful staff.
I took our Ford in for oil change service, planning to wait for it. I told them of my concern being away from my husband who has Alzheimers for too long. They suggested they would take me back home and deliver the car later. They immediately arranged and provided that service and did not charge a cent extra! That is really going above and beyond in my book! A huge thank you to the whole crew! Shari & Gene Helsel
Good service. They came to me. Very professional and efficient work.
I had two recalls on my truck and they offered a free mobile service. The technician arrived on time to my house to take care of them. Quick and easy service. I highly recommend Aaron Ford.
Service advisor Mike was great.
Very convenient and professional.
I brought my MachE in for its first year of maintenance. My service advisor, Max, was able to see me at the appointed time. He answered all my questions and was able to complete the work on time.
I am blind and own the car that was serviced, a 2014 escape. I asked my daughter to take the car in. She’s been there before and she requested an oil change and car detail. The service advisor charge me nearly $250 for a “full service“ oil change, which included a whole bunch of additives that I have never purchased before. I feel scammed. aside from the gross overcharging for an oil change the services provided were excellent, and my daughter appreciated the Uber ride home. what was also nice was my daughter receiving a call telling her that in 15 minutes ...
Everything was handled quickly and smoothly with excellent communication
I have been very happy with my experience with Aaron Ford of Poway. They made the experience of getting the car I wanted easy and they went out of their way to find the exact car I wanted, Devon and Michael were great! Recently I had an issue with a screw in my tire, and their service department was able to take me in without an appointment and patch the tire for free. Very happy with the service team so far.
Haven’t been
Very nice experience with their very convenient home visit service.
This was my first visit to a Ford dealership since the purchase of my first Ford and the service department was friendly and helpful. I will continue to go to Aaron Ford for service of my vehicle.
The tec came to my house and performed the work very well. He was wonderful, nice, communicative and informative.
The service was easy and less expensive than expected
Service department was efficient, on time and provided quality work. I liked how they kept me informed on the progress with accurate estimates for completion.
Mike is great.
Good customer service
Very professional service
very convenient for them to come to me for recalls
Mobile service department took amazing care of me. They came out and took care of my recall. Kept in touch with me about delays with service specialist. Highly recommended!
Aaron Ford did a great job with offering to come to my workplace to perform recall updates on my Ford Maverick, it didn't take long and the vehicle is running great.
Aaron Ford of Poway has great service and a super friendly staff!
Said it would take 4 hrs was done in 1 hr. Willing to take me home and bring vehicle to me later but decided to wait glad I did. Thanks Eddie
Service was competent and effective
From salesman to the closing of the financial paperwork, Aaron Ford team was excellent! I look forward to working with them again in the future!
Michael did a great job with our vehicle. Brought it in for routine service and asked him to check out some issues we were having with the Sync system. They found an issue and asked us to leave the vehicle while he ordered parts. He got us into an equivalent rental for the time they had our vehicle. There some issues getting the parts but he made sure we had the rental car for the duration of the time. Everything is working perfectly now and they even washed the very muddy vehicle before we picked it up.
Called me several times, finally made an appointment. When I needed to reschedule, I tried for 3 days and received no response. The service rep showed up, wasting their time as no one was home. Horrible waste of resources, terrible follow up. Revision: Service Center reached out and discovered that their central communication center did not log my texts. They were very apologetic and appreciated the feedback. We rescheduled and they came out and fixed the recall issue.
(Translated by Google) Excellent service (Original) Excelente servicio
From start to finish. My experience with buying my truck was great. I spoke to Devin the sales manager over the phone to see if a specific vehicle was available. Then, I arrived at the dealerships and met Devin who then introduced me to Jimmy my salesman. They both helped me out and made for a good experience in purchasing my vehicle. I would recommend you come in and see them if looking to buy a vehicle.
Backstory: I took my truck in for its 30000 mile service a couple of weeks ago. While it was being serviced, the lift had an extension failure and the truck slipped, damaging the passenger-side running board. Mike Rogers explained to me what had happened and set up an appointment for me to bring the truck back in for repairs a couple of weeks later, after I had returned from a trip. The appointment was for 0800 on April 17. I dropped the truck off early, around 0600, then went to work and waited for the call telling me the truck was ready. And waited. ...
I always take my car to Mike and Tim. I know my car will be done right the first time.
Aaron Ford has Techs that are experienced and most likely been there a long time. I’ve always been takin care of well by these guys. Thank you from Craftsman Electric
They worked on our truck right away and was able to get it back as promised on time.
Hector was very helpful, as part of your fleet team he was professional and thorough
Wasn't initially planning on purchasing a vehicle in the San Diego area as that's quite a drive (4-5+ hours depending on traffic) from where I live, but found a great deal on my dream car there and their team (Chris, Diego, and their sales manager.. believe his name was Brian, as well as their GM Ryan) has been so very helpful and extremely responsive with all of my questions that it's worth making the drive! Terrific service so far, will update this review once I have the keys in hand!
This was my first time at this dealership and I was very happy with the service.
Overall they provide phenomenal service. Salesman (Max) was incredibly helpful and knowledgeable. He helped me throughout the process swiftly. Thank you to everyone that helped me. I highly recommend Aaron Ford of Poway to anyone seeking to purchase their next vehicle.
True professionals. Highly recommend the service team
Smooth. Vanessa had me scheduled to have a key fob made and i was in and out in no time. Thank you
I had 4 recalls issued for my ‘21 F-150. The service techs from Aaron Ford of Poway drive out to my place in El Cajon to take care of three of them. They showed up on time and got them taken care of in about 20 minutes or so. Fast quick service and they worked with me to accommodate my work schedule. Great job guys. 👍
Fast and courteous.
Very friendly, efficient and listened to details of problem to help diagnose issues. Thank you Eddie for making repairs easier to swallow. Hopefully won’t see you again 😊
Max was great helping me get the deal I was hoping for! If you ever need any help make sure to ask for max, he’ll give you the best offer!
THE WORST CAR BUYING EXPERIENCE OF MY LIFE! Contacted this dealership about a van we saw online, made an appointment to see it this morning. Met our sales person who pulled the van up for us to inspect. While we are looking at the van another salesman walks up with 2 people and starts looking at the same van. Our guy takes my license inside to get okayed for a test drive. When we get inside the van I say to our salesman wow that was really rude of the other salesman and made sure that we had first priority for ...
Had service and warranty repair done. Aaron Ford was very efficient and polite. Great communication. Will definitely go back for future needs.
Aaron Ford of Poway, Service Departmemt, from Service Writer Mike Rogers p to the TECH Who found a problem covered by Warranty and took care of Service and warranty in a to.ely manner with rental provided.
This last service at Aaron Ford I had was amazing! Everything was done quicker than I thought it would be! Awesome!
Service Tech was excellent.
I had a recall done on my vehicle. Easy to make the appointment with no long wait to get in. Easy drop off. Good communication during the process. And easy pickup with accommodation to pickup late.
Selling my car to these guys was so easy through Kelley Blue book instant cash offer. Special thanks to Jesus Zamora and Charles Miller from KBB and Cameron Cole on the new and used car desk. If you want to say your car you need to get a hold of these guys. Easy to work with.
Very prompt Service. Same-day appointment.
Fantastic customer service experience - prompt, professional, and courteous service!
Max and Mike! Thank you for the seamless service with our new vehicle. It's appreciated how much time and patience you both put into this. We're excited for this new chapter of our lives! Highly recommend this dealership for all your needs!!! Don't sleep on coming here! You'll get the best customer service around.
Max and Mike were very helpful. They made the process fast and painless to trade in my vehicle with them. Would definitely recommend this dealer!👍🏽
Shout out to Max, I wouldn’t have gotten a mustang today without his customer service !!
He was very professional and was kind enough to wait for my husband to come back home. Nothing like great mobile service!
Turned our vehicle in for a recall, the staff was friendly, patient and informative of how the process would be of replacing a recall. A very different experience we had from Ford 5 years ago. We avoided Ford because of consistent rude treatment from staff when we purchased our first Ford vehicle so it was a surprise to be treated with respect & kindness from the new staff. Ford has changed and our thoughts have also changed. We are even considering of buying another car for our kid. Thanks to Joe for working on the recall, he changed our opinions of ...
Came out to my house to handle the recall repair. Took them a little less than half an hour. My local dealer wanted two days to diagnose the problem, even though it was a recall. Guys were professional And fast. I think I found My new dealer
Great convenience offered for the at home repair of the turn signal recall issue on the Ford Maverick
After a miscommunication with the service department, Eddie did not hesitate to help. He sent a team the next day to pick up my vehicle, perform the factory recall and deliver my truck to me in the matter of hours. Mistakes are going to happen but the measure of a company and its employees is what happens after. Eddie did what so few businesses do anymore. He put the customer first. Well done Aaron Ford of Poway.
Cassandra, jesus and Charles went above and beyond to make sure the process of selling my car was smooth as can be. 10/10
Thank you, Mike for all you help!
Devin and Jimmy are the real deal! They got us out of a pretty messed up situation and into an amazing deal. They treated us with respect, kindness, and fairness which is all you can ask in a dealership. I would only trust these guys and Marc did a great and quick job with financing as well. What a night and day difference from our original purchase, we appreciate you guys!